We’re Here to Help
At DigiArise, your experience and satisfaction matter to us.
Whether you’re a client, student, or visitor — our support team is always ready to assist you with questions, concerns, or technical issues.
How to Reach Customer Support
You can contact our support team anytime via email.
Email: support@digiarise.com
Response Time: Within 24–48 business hours
Our support team handles all tickets in the order they are received. For urgent issues, please mention “URGENT” in the subject line.
What We Can Help You With
You can contact us for help related to:
Project Support
- Active service requests
- Campaign or delivery queries
- Reporting or performance issues
- Account access or login problems
Billing & Payments
- Invoice-related questions
- Subscription or plan issues
- Payment confirmation & receipts
Technical Support
- Website or funnel access issues
- File or resource download issues
- Integration or automation errors
General Support
- Scheduling a call
- Understanding our services
- Business inquiries
- Collaboration or partnership requests
Our Support Hours
🕒 Monday to Saturday
⏰ 10:00 AM – 7:00 PM (IST)
📌 Emails received outside working hours are answered the next business day.
How Our Support Process Works
We follow a simple 3-step process to ensure smooth communication:
Step 1 – Submit Your Query
Send us an email at support@digiarise.com with complete details.
Step 2 – Ticket Review
Our support team reviews your request and assigns it to the right department (Ads, Funnels, Development, Billing, etc.).
Step 3 – Resolution & Follow-Up
We respond with a solution, clarification, or next steps.
If needed, we may ask additional information to resolve your query faster.
Before You Contact Support
To help us assist you quickly, please include:
- Your full name
- Email used during purchase or onboarding
- Project name or order ID (if applicable)
- Screenshots (for technical issues)
- A clear description of the issue
Your Success Is Our Priority
We aim to provide a smooth, reliable, and transparent support experience.
If you ever feel something needs improvement, we’re always open to feedback.
📩 Email anytime at: support@digiarise.com