At DigiArise, we value transparency and fairness. This Cancellation & Refund Policy explains how refunds, cancellations, and order modifications work for our services and digital products.
By purchasing from DigiArise, you agree to this policy.
1. General Refund Policy
We offer refunds only under the specific terms mentioned below.
We follow a 5-day refund window from the date of purchase for eligible cases.
After 5 days, no refunds will be issued.
2. Refund Eligibility (Within 5 Days)
A refund may be approved only if ALL the following conditions are met:
✔ A. No Work Has Been Started
If no work, setup, or onboarding has been initiated.
✔ B. No Resources Have Been Delivered
This includes:
- Funnels
- Ads
- Website files
- Strategies
- Digital downloads
✔ C. Refund Request Is Raised Within 5 Days
You must email support@digiarise.com within 5 days of purchase.
If all criteria are met, the refund will be approved.
3. Non-Refundable Items & Situations
Refunds will not be issued in the following cases:
❌ A. Work Has Already Started
If we have:
- Started planning your campaign
- Begun account setup
- Created creatives
- Shared strategy or funnels
- Completed onboarding
- Scheduled or completed meetings
❌ B. Digital Products
All digital products such as templates, kits, guides, frameworks, and checklists are non-refundable, as they are instantly accessible.
❌ C. Partially Used Services
If you have already used part of the service, no partial refund will be issued.
❌ D. Client Delays
Refunds won’t be issued due to:
- Delayed responses
- Missing access
- Failure to share required information
- Change of mind
❌ E. Platform Issues
We are not responsible for:
- Facebook / Meta / Google account bans
- Policy violations
- Slow performance due to algorithm changes
These issues are outside our control and are not eligible for refunds.
4. Service Cancellations
You may request cancellation of a service by emailing support@digiarise.com.
A. If Cancellation Is Requested Within 5 Days:
Refund may be approved only if no work has started.
B. If Cancellation Is Requested After 5 Days:
No refund will be issued, but the service may be stopped upon request.
5. How to Request a Refund
To request a refund, email us at:
📩 support@digiarise.com
Subject Line: Refund Request – [Order ID/Service Name]
Please include:
- Full name
- Order ID or transaction ID
- Date of purchase
- Reason for refund request
- Screenshots (if applicable)
Refund requests without complete information may be delayed.
6. Refund Processing Time
Once approved, refunds are processed within:
⏳ 5–7 business days
Refund will be issued to the original payment method.
Processing times may vary based on your bank or payment gateway.
7. Project Pausing vs Cancelling
If you wish to pause a project rather than cancel it:
- We can hold your project for up to 30 days
- No refunds apply
- Work will resume when you provide the required details
8. Duplicate Payments
If a duplicate payment is made:
✔ 100% refund will be issued
✔ No charges will apply
✔ Processed within 5–7 business days
9. Policy Updates
DigiArise may update this policy anytime.
The latest version will always be available on this page.
Continuing to use our services indicates acceptance of the updated policy.
10. Contact Information
For cancellation or refund requests, contact:
📩 Email: support@digiarise.com
📍 Location: Gurugram, Haryana, India